Cancellation & Refund Policy

Last updated: 27th July 2026

Our goal is complete customer satisfaction. You can explore and try the Services using the Free Plan without paying. The following terms govern cancellations and refunds for Paid Services.

1. If you are dissatisfied with the Paid Services, CosmicSync will refund your payment provided the request is made within 24 hours of subscribing.
2. A cancellation request must be sent to our support team by email at support@cosmicsync.in within the time frame above.
3. Any technical delay or glitch reported in receiving emails beyond the cancellation window will not be eligible for a refund.
4. No refund will be processed if cancellation is requested after 24 hours from subscribing.
5. Eligible refunds will be processed to the original payment method within 5–7 business days.
6. If there is a delay in the refund reflecting in your account, please contact your issuing bank directly for more information.
7. Purchases via app stores. If you subscribed through the Apple App Store or Google Play, refunds may be governed by Apple’s or Google’s policies, and CosmicSync may have limited ability to process them directly.

Duplicate / Failed Payments

If the Platform or the payment gateway experiences a server issue such as a slowdown, failure or session timeout, then before initiating a second payment, check whether your bank account has been debited and proceed as follows:

• If your account was debited: do not pay again; contact our support team to confirm the payment.
• If your account was not debited: you may initiate a fresh transaction.
• Multiple payments against the same order will be refunded in full without deduction of transaction charges. CosmicSync will retain only the cost of the single order you intended to place.